IT support you can rely on, at a price you can't beat!

Cloudstaff ServiceOne makes top IT support easy and affordable.

 
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ServiceOne: IT Support Simplified

Rapid Support

24x7 Rapid
Support

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Security
Management

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Device
Management

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Simple
Pricing

Are you struggling to manage your IT needs? Are data security concerns keeping you up at night? Are your business-critical systems well maintained and resilient? Are IT constraints hindering your ability to scale?

Cloudstaff Managed Service Provider is the answer.


It's no-worries IT support.

Operational excellence

Our state-of-the-art monitoring tools detect issues before they become critical. We take a proactive approach to ensure seamless operations.

24/7 Availability

Our support team is available around the clock. We understand that IT issues can occur at any time, and we're here to resolve them promptly.

Platform Expertise

Cloudstaff MSP's team of IT professionals possesses extensive knowledge across various platforms and technologies.

Key Features - Availability

Scalable Solutions

As your business grows, your IT needs may change. We offer scalable solutions that can adapt to your evolving requirements.

Data Security

Our comprehensive security measures and best practices safeguard your information, ensuring compliance with industry regulations.

Cost-Effective

We offer cost-effective packages tailored to your specific needs, allowing you to allocate resources where they matter most.

ServiceOne key features

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Help desk and support

  • Provide technical support services for endpoint device issues
  • Troubleshoot and resolve endpoint device software and hardware issues
  • Escalate endpoint device issues to appropriate support engineers
  • Manage and track endpoint device issue resolution
  • Provide user training on endpoint device usage
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Device management

  • Procure and provision endpoint devices
  • Manage software and hardware configurations on endpoint devices
  • Monitor and manage endpoint inventory and asset tracking
  • Manage endpoint software licenses
  • Deploy and manage endpoint device updates and upgrades
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Security management

  • Configure and manage antivirus and anti-malware software on endpoints
  • Implement and manage firewalls on endpoints
  • Monitor and analyze security logs for endpoint devices
  • Manage and install security patches and updates on endpoints
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Policy management

  • Develop and implement endpoint device usage policies
  • Monitor and enforce endpoint device usage policies 
  • Develop and implement endpoint device security policies
  • Monitor and enforce endpoint device security policies
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Backup & recovery

  • Design and implement backup and recovery policies and procedures
  • Monitor backup and recovery processes for endpoint devices
  • Test backup and recovery procedures on endpoint devices
  • Monitor and manage backup and recovery logs and reports
  • Troubleshoot and resolve backup and recovery issues for endpoint devices
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Monitoring & maintenance

  • Monitor endpoint devices for performance and health status
  • Configure and manage endpoint device updates and patches
  • Manage endpoint system and application logs
  • Manage and update endpoint software applications and operating systems
  • Optimize endpoint device performance and reliability

Professional IT support you can afford!

Cloudstaff's exceptional IT support services offer a cost-effective solution that ensures all your IT support needs are expertly taken care of. We deliver high-quality support without breaking the bank. 

Standard

  • Unlimited support within nominated hours

  • Endpoint monitoring & remote management

  • Next-gen AV, endpoint detection & response

  • Raise tickets through support portal, email, & phone

  • Phishing simulation training (2 per year)

  • Runbooks & network diagrams

$119

AUD Per User Monthly (EX GST)

Professional

  • Everything in Standard

  • 24x7 unlimited support for all users

  • 24x7 endpoint & critical network devices monitoring

  • 1.5TB backup per user-nominated device

  • Phishing simulation training (4 per year)

  • Mobile app for raising support tickets

$129

AUD Per User Monthly (EX GST)

Enterprise

  •  Everything in Professional

  •  Systems audit and health check

  • Custom support engagement model based on the individual business requirements

Contact

Contact us to for pricing

More about ServiceOne

you can rely on us to handle your IT requirements efficiently, allowing you to focus on your core business operations while enjoying peace of mind knowing your systems are in capable hands.

For more information about Cloudstaff Managed Service Provider, please complete the contact form on this page, email us at msp-sales@cloudstaff.com or call us on 1300 040 231.