Building high-performance property
management teams

“Outsourcing has allowed us to change the structure of our business. Our clients were looking for something different from us in terms of the customer service that they want to receive and the experience they want to have with us. Being able to remove some of the aspects of those roles to outsourced roles, we could really change what our client-facing team was doing. That's really had a great benefit, we see it now in the feedback from clients. They're really happy with the service we're able to provide at a much higher level.”

Gillian Frost