Cloudstaff customers already understand the significant savings and skills that their outsourced staff can provide, however, many never consider the untapped potential of growing their profits by recovering bad debts with the help of their Cloudstaff team.
Unpaid invoices and delinquent payments impede growth and profitability, yet many businesses regularly write off funds that are rightfully theirs because collections options can often seem more trouble than it’s worth.
When considering ways to claw back outstanding debts, businesses have traditionally had two main options: collecting payments in-house or outsourcing to a debt collection agency, with each option having its pros and cons.
Collecting in-house allows businesses to keep 100% of the payments and maintain control over their staff and public image. However, it often involves repurposing existing staff who may lack experience in debt collection techniques.
On the other hand, engaging a dedicated debt collection agency can be costly with agencies negotiating away the amounts owing and retaining a hefty percentage of each payment.
Additionally, outsourcing to a debt collection agency means relinquishing control over the process and the tone of interactions with debtors.
That's why engaging a dedicated collections staff member to your Cloudstaff team can be a game-changer, allowing you to enjoy the best of both worlds while recouping the funds that are rightfully yours.
Here are three key benefits of expanding your Cloudstaff team to include debt collection:
With a Cloudstaff debt collector, you have the power to decide what, if any, discounts to offer, while keeping 100% of the recovered funds. Unlike traditional agencies that retain a significant percentage, you can directly benefit from the full amount.
By outsourcing collections to a Cloudstaff collections agent, you retain complete control over the tone and messaging used during debt recovery. This ensures that your brand reputation remains intact and protected, avoiding any association with the aggressive or dubious tactics that are sometimes associated with less scrupulous collections agencies.
Large corporations have been outsourcing collections rolls to the Philippines for many years now which has created a massive talent pool of experienced candidates. Our recruitment experts can help you access highly skilled professionals who are well-versed in debt collection strategies, local laws, and best practices.
No matter what collections tasks and roles you require, we are confident that we can find the right staff member for you. The table below features some of the most common tasks that our outsourced debt collection agents perform for our customers around the world.
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Reminder calls |
Legal document support |
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Process payments |
Payment plan monitoring |
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Dunning letters |
Email support |
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Inbound services |
Locate missing debtors |
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Dispute registration |
Update & maintain account records |
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Data validation |
Live chat support |
Whether you aim to increase collection rates, minimize delinquent payments, or streamline processes to boost competitiveness, Cloudstaff has the right collections and debt recovery professionals to support your business.
Ready to start recovering the money owed to you? Reach out to your Account Manager today to get started on harnessing the full potential of Cloudstaff collections agents.